Shipping policy

SHIPPING POLICY

GLOBAL LOGISTICS & PROCESSING

PROCESSING TIME (CALIBRATION) All Zenso Objects undergo a final visual inspection and density check before dispatch. Please allow 1-3 business days for your order to be processed and packed at our studio. Orders are not processed or shipped on weekends or holidays.

SHIPPING ORIGIN To ensure the geological integrity of our materials and minimize carbon footprint, all objects are dispatched directly from our International Lapidary Studio in Asia. This direct-from-source model ensures your object has not been sitting in a third-party fulfillment center.

SHIPPING RATES & ESTIMATES Shipping charges for your order will be calculated and displayed at checkout.

  • Complimentary Shipping: We offer free standard shipping on all orders over $200 USD.
  • Standard Shipping (USA): Estimated delivery time is 7-12 business days after dispatch.
  • International Shipping (Rest of World): Estimated delivery time is 8-15 business days, depending on destination customs clearance.

Note: Delivery delays can occasionally occur due to carrier volume or customs inspections.

SHIPMENT CONFIRMATION & ORDER TRACKING You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.

CUSTOMS, DUTIES, AND TAXES Zenso Objects is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES Zenso Objects is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact our support team at support@ZensoObjects.com immediately with photographic evidence, and we will assist you in filing a claim with the carrier or arranging a replacement protocol.

LOST PACKAGES If your package is marked as "Delivered" but you have not received it, please check with your neighbors and local post office first. Zenso Objects is not responsible for lost or stolen packages once the tracking status shows "Delivered."